We're there when you need us

With many of our support requests responded to by return, and with guarantees built into support contracts, you know you're not left to sort out any issues that might arise on your own.  From the moment you ask for a site survey to software upgrades in the years following your digital dictation or speech recognition installation, we're there to help you.

Service Level Agreement

Each system is supplied with the high level of support and customer care you can expect from a Voice Technologies installation.  These run on an annual basis and include our guaranteed response times for telephone, online and on-site support.

Fault Repair Service

We can repair every item of dictation and transcription hardware we supply including the full range of Speechmikes, foot controls and all makes of digital portable recording devices.  These repairs can be carried out on-site.  For our legal clients we offer a DX & LP back-to-base repair service.  This is an economical and fast method of repairing equipment.

Software Assurance

Designed to keep your system up to date with the latest releases of software including fixes, patches and enhancements.  This is available for all digital dictation systems.

Analogue to digital migration

Changing the way you manage dictations can have an effect on your working practices, your staff and your services.  Even issues like dealing with historic tape recordings could have an impact. We'll be there to help minimise any impact with training, support and fast response times.